Last Updated: Nov 7, 2026

These terms apply to packages for the European events by Easol Payments Europe Limited. Packages for the United States events are sold by 100x, LLC under its own terms, and those terms do not apply to your booking.

IMPORTANT: Your booking is a package under applicable EU package travel law. You have statutory rights to information, performance of the full package, certain refunds and transfers, assistance, and protection against organiser insolvency. Nothing in these Terms removes those rights. You must receive the relevant standard package-travel information form before payment.

1. Agreement to Be Bound

By completing a booking, you agree to these Terms, the package listing, the pre-contract information provided to you, and the booking confirmation. A binding contract arises when we issue your booking confirmation. Terms of hotels, ticketing providers and venues may apply to operational matters such as identity checks and conduct, but they do not override your mandatory rights against us as package organiser.

“We”, “us”, “our” and “Easol” refer to Easol Payments Europe Limited, registered in Ireland under number 755857, with registered office at Century House, Harold’s Cross Road, Dublin 6W, D6W P993, Ireland. “You” includes the lead booker and travellers on the booking, where appropriate. 100x, LLC acts as the promoter and supplier of package components; it is not the contracting package organiser under these Terms.

You must be at least 18 to book, provide accurate details and have authority to book for your fellow travellers. You are responsible for paying amounts properly due and sharing the confirmation and relevant information with them. Hotel and venue minimum ages may be higher and will be disclosed where relevant.

2. Products We Sell

These Terms primarily apply to Travel Packages combining event admission with accommodation and any other included travel services, such as transfers or specified experiences. The exact contents, dates, location, accommodation standard, admission category and any exclusions appear in your package listing and confirmation. Flights and transport to the destination are excluded unless explicitly included.

If we offer standalone event tickets, merchandise, transport or experiences that do not constitute a package under applicable law, the relevant product-specific terms will be identified separately at checkout. We will not treat a qualifying package as a set of independent non-refundable items to defeat package rights.

3. General Terms Applicable to Purchases

3.1 Purchase limits and accurate information

Published per-person or per-account booking limits apply. You may not create multiple accounts or use false information to evade them. We may reject fraudulent or duplicate transactions, subject to mandatory consumer rights and the requirement to refund payments where legally due.

3.2 Resale and transfers

Unauthorised commercial resale and unlawful use of credentials are prohibited. However, your statutory right to transfer a package to another eligible person under Section 9 is unaffected. Ticketing-platform name and transfer procedures must be applied consistently with that right.

3.3 Venue admission and conduct

Tickets confer admission subject to lawful venue rules, safety protocols, age limits and reasonable security checks. A guest may be refused entry or removed for serious misconduct or failure to comply with lawful event rules. This does not exclude refunds, price reductions or compensation to which you are otherwise entitled by law.

3.4 Delivery, registration and identification

Tickets and credentials may be sent electronically, transferred by a third-party platform or issued at collection. We will communicate any required guest-registration or name-submission deadlines. You must provide accurate guest details and valid identification and cooperate with reasonable fulfilment steps. If a deadline or system issue may materially affect your package, please contact us promptly so we can seek a solution.

4. Terms Specific to Travel Packages

4.1 Travel documents

Before booking, we will provide the general passport and visa requirements applicable to the destination, including approximate visa-processing times, and relevant health formalities as required by law. You remain responsible for ensuring that each traveller has the documents needed to enter and stay in the destination. A personal inability to obtain documents does not automatically create a free-cancellation right, but your statutory termination rights still apply.

4.2 Accommodation

Accommodation is provided by third-party hotels. Local hotel classifications may differ between countries. Check-in may require photo identification and a payment-card or cash deposit for incidental spending, separate from the advertised package price. Room occupancy, bedding and check-in requirements will be described in the listing or notified to you in good time.

If a hotel becomes unavailable, we may propose a suitable replacement. Any material alteration triggers the choices described in Section 8; where an alternative is lower in quality, the applicable price-reduction rights remain available. We remain responsible for proper performance of accommodation included in your package.

4.3 Transport and travel information

Air travel and transfers are not included unless expressly stated in the package description. Where transport is included, you must provide reasonably requested travel information, and we will explain arrangements and timing. Where transport is not included, your own travel arrangements are your responsibility, subject to your package rights if the package itself cannot be performed.

4.4 Optional travel insurance

Personal travel insurance is not included unless expressly specified. We recommend suitable travel insurance covering cancellation, interruption, medical needs and belongings. Any optional insurance is governed by the insurer's separate policy terms and disclosure documents. This is different from the mandatory insolvency protection described in Section 18.

5. Pricing, Payment, Taxes and Service Fees

The full price, currency, taxes, processing or service fees capable of calculation in advance, payment schedule and any additional local charges are disclosed before purchase. Local tourist or city taxes payable directly to a hotel will be identified separately where applicable. The package price shown at confirmation is binding except for lawful adjustments described below.

A confirmed package price may be increased only where these Terms expressly permit it and where the increase results from a change in (a) the price of passenger carriage attributable to fuel or other power sources, where relevant; (b) taxes or fees imposed by third parties directly involved in performing the travel services; or (c) relevant exchange rates. We will give a clear explanation and calculation on a durable medium at least 20 days before the package begins. If the increase exceeds 8% of the total package price, you may terminate without charge and receive a refund within 14 days. Corresponding cost decreases entitle you to a price reduction, less actual administrative expenses we can justify.

5.1 Payment plans

If instalments are offered, the amounts, collection dates and any plan fee will be shown before checkout. You authorise payments on those dates. We will notify you of missed payments and provide a reasonable opportunity to remedy them before terminating for non-payment where appropriate. Any termination charge or retained amount must comply with applicable law and must not exceed what we may lawfully recover.

6. Event Venue, Seating and Package Amenities

Seating maps, sightlines, hospitality locations and amenities may change due to venue or production needs. Comparable minor changes may be made and communicated to you. A material change to an essential feature of the package may give you a right to accept an alternative or terminate without fee, as explained in Section 8. We will not exclude mandatory remedies simply because a change is described as operational.

7. Event Acts and Headliners

Support acts and ancillary performers can change. We will inform you where a change materially affects the package as described at booking. A material cancellation or change involving the advertised headline event is assessed under the package-change and cancellation rights in Section 8, rather than a blanket no-refund policy.

8. Cancelled, Postponed, Rescheduled or Moved Events

We will notify you without undue delay if an event is cancelled, postponed, relocated or materially rescheduled. If we are constrained to change significantly an essential characteristic of your package, cannot meet a special requirement we accepted, or propose a price increase over 8%, we will explain the change, its impact and a reasonable deadline for your decision. You may accept the change, accept a substitute package if offered, or terminate without a fee. Any refund due following such termination will be paid within 14 days.

If we cancel the package, we will return all package payments within 14 days and provide compensation where required. Compensation may not be due if cancellation results from unavoidable and extraordinary circumstances and we notify you without undue delay before departure. A ticket-only refund or credit is not necessarily sufficient where the whole package has become materially different or cannot be performed.

9. Refunds, Credits, Exchanges and Transfers

9.1 Your right to cancel

You may cancel your package at any time before it starts.

If you choose to cancel, a cancellation fee may apply. This fee will reflect the package price, taking into account any costs we save as a result of your cancellation and any amounts we can recover by reselling or otherwise using the accommodation, tickets or other services included in your package. Depending on when you cancel and what we can recover, the cancellation fee may be as much as the full package price. Any refund due will be paid within 14 days of cancellation.

When you can cancel for free

You may cancel without paying a cancellation fee and receive a full refund if unavoidable and extraordinary circumstances at or near your destination significantly affect your package or travel to the destination, or if we make significant changes to an essential part of your package, or in other circumstances where applicable law gives you the right to cancel without a fee. In these cases, we will refund all payments made for your package within 14 days. Any entitlement to additional compensation will be determined by applicable law. Nothing in these Terms limits your statutory rights under applicable package travel law.

9.2 Statutory package transfer

You may transfer the package to a person who satisfies the conditions applicable to it by notifying us on a durable medium within a reasonable period before the start; notice given at least seven days before the package starts is deemed reasonable. You and the transferee are jointly and severally responsible for the outstanding balance and reasonable additional costs actually incurred. 

9.3 Refund processing and credits

Refunds required by law will be made without undue delay and, where the package travel rules specify, within 14 days. We normally refund the original payment method. A credit or voucher may be offered, but cannot be imposed in place of a cash refund to which you are legally entitled. Contact us if your original card or account is no longer usable.

9.4 Chargebacks

Please contact Guest Services first if there is a payment concern, so we can investigate. Nothing in these Terms restricts your rights to contact your card issuer, use a lawful chargeback process or exercise statutory remedies. We may investigate suspected fraudulent payment disputes and take proportionate steps permitted by law.

10. Account, Order and Billing Verification

To protect customers against fraud, we may verify the contact, booking and payment information supplied and request reasonable supporting evidence. We may suspend or cancel fraudulent or unverifiable orders, provided that we comply with applicable consumer law, data-protection obligations and any refund rights.

11. Browser Sessions and Checkout

For the smoothest checkout, use one active browser session and check details before payment. Temporary basket reservations may expire. A contract is not confirmed until we send a booking confirmation.

12. Our Responsibility and Liability

As organiser, Easol is responsible for the proper performance of every travel service included in your package, regardless of whether provided by Easol, 100x, a hotel, venue or another supplier. If a service is not performed as agreed, tell us without undue delay. We will remedy the problem unless impossible or disproportionate. Where required, we will arrange suitable alternatives without extra cost, make an appropriate price reduction and/or pay compensation.

Any contractual cap on compensation will not exceed what applicable package travel law permits. In general, a cap of three times the total package price may apply to eligible non-personal-injury claims, but not to personal injury or loss caused intentionally or negligently where the statutory exception applies, or where limits are otherwise unlawful. International conventions may impose specific limits in relevant cases. Nothing excludes statutory consumer remedies, fraud liability, or liability that cannot legally be limited.

13. Admission, Ejection and Licence

You must follow lawful and appropriately communicated event rules. We may deny entry or remove a guest for serious safety or conduct breaches. These operational rights do not waive our responsibilities for package non-conformity or other customer rights where the issue is not caused by the guest.

14. Recording, Photography and Publicity

Events may be filmed, photographed and broadcast by the promoter, venue or their authorised partners. We will provide applicable privacy information explaining any processing of personal data and the legal basis relied upon. Where processing requires consent, it must be freely given and withdrawable as required by law. These Terms are not intended to create an unrestricted waiver of privacy or image rights.

15. Security Searches and Prohibited Items

Reasonable searches, bag checks and entry restrictions may apply under local law and venue rules. Prohibited items, health and safety instructions and accessibility arrangements should be checked before attendance. Refusal to comply with a lawful and proportionate safety requirement may result in denied entry, subject to mandatory consumer rights.

16. Safety Information and General Disclaimers

Live events may involve crowds, loud sound, flashing lights, pyrotechnics, smoke, weather exposure and other foreseeable risks. Guests should follow venue instructions and seek appropriate assistance where needed. Neither this warning nor a supplier's separate disclaimer excludes liability that cannot lawfully be excluded, and neither removes Easol's duties as package organiser.

17. Disputes, Governing Law and Consumer Remedies

Please raise any complaint with us promptly using the contact details in Section 21. These Terms are governed by Irish law, but if you are habitually resident in another EU member state you retain the protection of that country's mandatory consumer rules where applicable and may have the right to bring proceedings in the courts of your residence. There is no mandatory US arbitration agreement, class-action waiver, Pennsylvania jurisdiction clause or jury-trial waiver in these Terms.

Where an appropriate alternative dispute resolution body is available, we will provide relevant information as required by law. The former European Commission Online Dispute Resolution platform closed in July 2025 and is not listed here.

18. Insolvency Protection and Assistance

We will maintain insolvency protection required by the applicable law for the relevant markets. This protection covers refunds of payments when services are not performed because of our insolvency, and repatriation if passenger carriage is included, to the extent required by law. Insolvency protection is provided by Liberty Mutual Insurance Europe SE, 5-7 rue Léon Laval, L-3372 Leudelange, Luxembourg, and Axis Specialty Europe SE, Seventh Floor, The Malt House, Grand Canal Quay, Dublin 2, D02 R239, Ireland, arranged through International Passenger Protection (Malta) Ltd, Level 1, The Ramla Suite, 2 Sir Augustus Bartolo Street, Ta’ Xbiex XBX 1091, Malta. Policy number: B1703 LB2600940 32/0026. Email: IPPTOFI@dualgroup.com. Telephone: +356 2258 9029. If we become insolvent you may contact them directly. Full details of the protection are set out in the policy summary for passengers and how to Make a Claim is available here. 

If you experience difficulty during your trip, we will give appropriate assistance without undue delay, including useful information about health services, local authorities and consular assistance, and help with communications or alternatives. A reasonable fee may be charged only to the extent permitted by law when the difficulty was caused intentionally or negligently by you. Emergency contact: support@easol.com, response within 24 hours.

19. Changes to These Terms

We may update Terms for future bookings. The version provided with your confirmed booking remains applicable to that booking unless a change is permitted by law and properly agreed or notified. Material contractual changes before departure are subject to the rights in Section 8.

20. Charitable Donations Associated with Packages

Where a listing says that a charitable donation is associated with a package, the listing will identify who makes the donation, the recipient or purpose and the amount or percentage (or clear basis of calculation). Unless expressly stated, no part of the package price constitutes a charitable donation made by you, and you should not assume it is tax deductible. No charitable tax relief or donation representation is guaranteed. All claims remain subject to applicable local advertising, fundraising and consumer law.

21. Contact and Complaints

Package organiser: Easol Payments Europe Limited, company number 755857, Century House, Harold’s Cross Road, Dublin 6W, D6W P993, Ireland. General customer support: Support@easol.com. We aim to acknowledge and respond to complaints within 14 days; this target does not restrict any statutory deadline or legal remedy.